Frequently Asked Questions
Find answers to common questions about GiftHub gift cards, vouchers, payments, and orders.
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Gift Cards
A GiftHub gift card is a digital pre-paid voucher that can be used to purchase gift cards from any of the brands listed on our platform.
Simply browse through our available brands, select the card value, add it to your cart, and proceed to checkout using UPI, credit/debit card, or Net Banking.
Yes! On the checkout page, toggle the "Send this purchase as a Gift" option to enter the recipient's details and add a personalized message.
Yes. While validity varies by brand, most voucher codes are valid for 1 year from the purchase date. Check individual voucher details for exact expiry.
Yes, you can add multiple gift cards of different brands and values to your cart and check out in a single transaction.
Voucher Delivery
Most vouchers are delivered instantly after successful payment.
Visit Order History or Voucher Details page.
Yes, voucher details are available immediately after purchase.
Redeeming Gift Cards
To redeem, reveal your voucher code and PIN on the voucher details page and enter them at checkout on the brand merchant's website or app.
Enter the code in the 'Gift Card', 'Voucher', or 'Promo Code' input box during checkout on the merchant's portal.
Verify the code and PIN. If the issue persists, contact GiftHub support via WhatsApp for assistance.
This depends entirely on the merchant's terms. Some allow combining multiple vouchers, while others permit only one per transaction.
Payments
UPI, Credit Card, Debit Card, Net Banking.
Yes, all payments are securely processed.
Check bank status or payment provider response.
Orders & Refunds
No. Since digital vouchers are generated and delivered instantly, orders cannot be cancelled once payment is completed.
No, digital gift card purchases on GiftHub are non-refundable.
Contact our WhatsApp Support immediately with your Order ID, and we will verify and resolve the issue.
In rare approved cases, refunds are credited to your original payment method in 5-7 business days.
Account & Security
Go to the Login page, click on the "Forgot Password" link, and follow instructions sent to your registered email.
Yes, we use industry-standard SSL/TLS encryption to protect your account data and purchase history.
To change your registered email, contact our customer support team with ownership verification.
Log in to your account and click "Profile" under the Account dropdown menu to edit your details.
Support
Use the WhatsApp Support button available throughout the website.
Monday – Sunday, 9:00 AM – 9:00 PM.